Jobs at FT Technologies

We're growing fast, so we're always on the lookout for good people to join the FT Technologies team. If you find a vacancy perfect for you, please submit your CV and covering letter direct to recruitment@fttech.co.uk

If there isn't a current vacancy, you can still submit your CV and covering letter on a speculative basis. We look forward to hearing from you.

We currently have the following vacancies:

Test Technician

Role Summary

This role would suit someone with a background in electronics manufacturing, who likes to work in a methodical test environment and enjoys the challenge of fault finding. You should be familiar with and able to work to a Quality standard such as ISO 90001 etc. and have the ability to identify industry standard technical colour codes.

The overall job purpose is:

  • Production testing and inspection of sub-assemblies and finished products   

Role Specification

Job Title: Test Technician
Responsible to: Senior Test Engineer
Key Contacts:

Production, Engineering, Quality Assurance, Stores

Main tasks and responsibilities:

  • Testing, including inspection activities, of electronic sub-assemblies, including populated printed circuit boards, and of finished products at all stages of production.
  • Identification of production failures and what rectification is required.
  • Programming of programmable devices when occasionally required.
  • Preparation of units for burn-in and calibration.
  • Data entry on to MRP and other systems in order to maintain records of each unit through its testing stages.

Other Duties:   

  • Cover for absent staff where appropriate, within the boundaries of the role and its responsibilities.
  • This list is not exhaustive and other associated duties may be requested on occasion.

Person Specification

 

 Essential Attributes

 

Desirable Attributes

 

 Education & Training

  • 5 GCSEs or equivalent level including Maths and English.
  • Post GCSE or equivalent technical qualification and /or training.
  • Technical ONC/HND or equivalent
  • Electronic engineering qualification

 

 Skills, Ability  & Experience

  • Background in electronics manufacturing environment
  • Familiar with and able to work to a Quality standard such as ISO 90001 etc.
  • Exposure to the use of test equipment (e.g. power supplies, oscilloscopes, DVMs)
  • PC literate and able to maintain computerised records
  • Can identify industry standard technical colour codes                        
  • Experience of working in high value, low volume manufacturing environment
  • Able to understand and interpret test specifications and their abbreviations.
  • Experience of MRP systems                               

 

 Personal Qualities

  • Flexible approach to work: willing to take on variety of tasks within the remit of the job.
  • Willing to learn new skills and attend relevant training.
  • Good communication skills: confident in dealing with people at all levels
  • Self-motivated and responsible approach to standards of work
  • Team player
  • Able to work on own initiative.
  • Able to identify and differentiate colours, especially red/green.                               
  • Able/willing to work overtime on occasion if requested.

Benefits and Rewards

 

Salary:

 

 Negotiable in relation to skills, knowledge and experience

Terms and Benefits :
  • Annual discretionary bonuses relating to Company and Employee performance
  • Discretionary Christmas Bonus
  • Non-contributory Pension Plan, 9% company contribution
  • Life Assurance Scheme
  • Private Health Care Plan
  • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
  • Recruitment Referral Bonus Scheme
  • Season ticket loan scheme
  • Subsidised gym membership
  • Childcare vouchers
  • Free breakfast, fresh fruit and snacks throughout the day.

 

Location:

 

Teddington, Middlesex

 

Hours:

 

Flexible: 40 hours a week

 

For more information contact Penny Hubbard on 020 8614 4797 or Email us.

Supplier Quality Engineer

Role Summary

This is a new role and we are looking for a professional engineer, with an electronics background and solid experience of supplier quality control in a high value, high volume engineering or electronics manufacturing environment. The primary task will be to focus on all aspects of the engineering and manufacturing processes, to drive product and process quality improvement with our suppliers through a focus on best practice.

The overall job purpose is:

  • To manage supplier quality and support supplier process improvements
  • To be an important bridge between the company and the supply chain        

Role Specification

Job Title: Supplier Quality Engineer
Responsible to: Quality Improvement Manager
Key Contacts:

Internal: Production, Procurement, Engineering Design
External: Key suppliers

Main tasks and responsibilities:

Manage the supplier quality programme and support supplier process improvements:

  • Proactively work with suppliers to ensure they deliver products correct to FT specifications
  • Drive improvements in the supply chain through auditing and continuous improvement activities.
  • Carry out regular audits of key suppliers (2x per month in UK) to build closer links with FT
  • Set up an effective supplier performance KPI system. Monitor rejects and non-conformances and feedback to the suppliers.
  • Work with suppliers on root cause and process improvement to deliver permanent corrective actions.
  • Ensure CTQs and adequate inspection criteria are implemented effectively at suppliers & FT good inwards. Improve standard of documentation at FT / suppliers where appropriate.
  • Champion improvements between FT Engineering / Production and the suppliers. Bring best practice to FT.
  • Audit / evaluate potential suppliers and review process, capability and capacity.
  • Support introduction of new products and processes validations.
  • Regularly communicate with Production, Design Engineering, and Procurement to identify opportunities for quality improvement, both at FT and in the Supply Chain.            

Other Tasks:   

  • Support the quality manager in ensuring all procedures and quality systems are in line with legal and internal customer requirements, including writing and updating of procedures.
  • Help to drive the Integrated Management System at FT, including Quality ISO9001, Environmental ISO14001 and safety standards.
       

Person Specification

 

 Essential Attributes

 

Desirable Attributes

 

 Education & Training

  • Educated to HND level or equivalent in electronic/ engineering subjects.
  • Engineering degree
    or BTEC or equivalent electronic qualifications

 

 Skills, Ability  & Experience

  • Solid experience of supplier quality management in an engineering or electronic manufacturing environment
  • Electronics or electromechanical background
  • Experience of recognised quality tools
  • Knowledge of SPC & statistical methods
  • Experience of conducting and reporting formal internal and external audits
  • Able to carry out investigations and produce reports.
  • Excellent communication skills, both verbally and in writing
  • Proven ability to influence both internally and with external suppliers
  • Fluent with Excel and Word
                            
  • Experience of high volume, high value engineering
  • Experience of Lean / Six Sigma / TPM or similar
  • Auditor qualification
  • Knowledge of MRP systems
                                   

 

 Personal Qualities

  • Methodical and rigorous approach to problem solving
  • Initiative to act alone but a proactive team worker
  • Adaptable to change
  • Willing to undertake training to improve and develop skills
                                   
  • Willing and able to travel in the UK and overseas, if necessary, for supplier visits

Benefits and Rewards

 

Salary:

 

 Negotiable in relation to skills, knowledge and experience

Terms and Benefits :
  • Annual discretionary bonuses relating to Company and Employee performance
  • Discretionary Christmas Bonus
  • Non-contributory Pension Plan, 9% company contribution
  • Life Assurance Scheme
  • Private Health Care Plan
  • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
  • Recruitment Referral Bonus Scheme
  • Season ticket loan scheme
  • Subsidised gym membership
  • Childcare vouchers
  • Free breakfast, fresh fruit and snacks throughout the day.

 

Location:

 

Teddington, Middlesex

 

Hours:

 

Flexible: 40 hours a week

 

For more information contact Penny Hubbard on 020 8614 4797 or Email us.

Configuration Management Engineer

Role Summary

This is a new role, supporting the Engineering Programme Manager and working across Engineering and Quality. The overall job purpose is:

  • Initially to support the introduction of a new electronic information management system for documentation control and configuration management (Product Lifecycle Management and Configuration Management).
  • Supervise and maintain the Engineering department documentation library to ensure the consistency of technical information (requirements, design, performance and operational) in all products throughout their lifecycle.
  • Liaise with the Quality department for the application and compliance of documentation control, change control and configuration management company-wide.

To make an immediate contribution the successful candidate will have at least two years’ experience in a configuration management role in an engineering or manufacturing environment.

Role Specification

Job Title: Configuration Management Engineer
Responsible to: Engineering Programme Manager
Key Contacts: Chief Engineer, Engineering team members, Quality, IT, internal stakeholders in other FT departments

Main tasks and responsibilities:

Documentation control and configuration management system

  • Support the implementation of a new Product Lifetime Management and Configuration Management software suite to meet the requirements provided by the Engineering Programme Manager and key stakeholders
  • Develop and implement guidelines, procedures and templates to maintain the consistent application of documentation control and configuration management              
  • Support the delivery of company-wide training on the information management system, and ensure the compliance of the information management system with ISO9001 and undertake configuration audits

Supervision and maintenance of documentation library for the Engineering department

  • Set up, supervise and maintain the documentation library for the Engineering department, including the integration with the development guidelines and libraries of Engineering technical teams (electronics, mechanical, software, firmware, production design, automation), together with Engineering teams
  • Ensure that the reviews and approvals of requirements, technical specifications and project documents are conducted and signed off by appropriate authority levels in line with the Product Lifecycle Management methodology
  • Ensure that status information of all products and projects is current and maintained
  • Supervise the processing and completion of change control requests in Engineering and maintain change control records and issue logs
  • Provide support, templates and coordination to projects to ensure that documentation control and configuration management methods, standards and processes are adhered to throughout the project / product / equipment development cycle
  • Support the integration of Product Lifecycle Management software with project controls (reports, plans, costs, risks, issues)
  • Advise improvements to the quality control of the documentation control and configuration management system, to continuously improve standards in line with ISO9001
  • Administer usernames for Engineering team members
       

Other Duties:

  • Undertake other administrative tasks as specified by the Engineering Programme Manager
  • Attend relevant training identified to ensure duties are performed efficiently
  • Comply with company’s equal opportunities and health and safety policies
  • Other associated duties may be requested on occasion in line with the remit of the role

Person Specification

 

 Essential Attributes

 

Desirable Attributes

 

 Education & Training

  • Honours degree in Engineering or Business Administration
  • Formal training or certification in project management e.g. PRINCE2 Foundation or above

 

 Skills, Ability  & Experience

  • At least 2 years’ experience in a configuration management role in an engineering or manufacturing environment
  • Good understanding of configuration management requirements and standards including BS ISO 10007
  • Hands-on experience of industry standard PLM software suite management
  • Excellent organisational, administration & analytical skills
  • Solid project management skills
  • Ability to develop good understanding of end user requirements
  • Ability to compile and write formal requirements, specifications and reports
  • Ability to communicate with stakeholders at all levels
  • Excellent verbal and written communication skills
  • Competency with Microsoft Office tools
            
  • Experience of working within ISO 9001 quality management system framework                

 

 Personal Qualities

  • Flexibility to work as part of a multidisciplinary team, or to work independently, as required
  • Proven problem solving and communication skills
  • Good attention to detail and accuracy
  • Demonstrated ability to prioritise to meet tight timescales
  • Good team player within and across departments
  • High standards of personal and professional integrity
                   
                    

               

Benefits and Rewards

 

Salary:

 

 Negotiable in relation to skills, knowledge and experience

Terms and Benefits :
  • Annual discretionary bonuses relating to Company and Employee performance
  • Discretionary Christmas Bonus
  • Non-contributory Pension Plan, 9% company contribution
  • Life Assurance Scheme
  • Private Health Care Plan
  • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
  • Recruitment Referral Bonus Scheme
  • Season ticket loan scheme
  • Subsidised gym membership
  • Childcare vouchers
  • Free breakfast, fresh fruit and snacks throughout the day.

 

Location:

 

Teddington, Middlesex

 

Hours:

 

Flexible: 40 hours a week

 

For more information contact Penny Hubbard on 020 8614 4797 or Email us.

Embedded Software Engineer

Role Summary

Our engineers are working on the conceptual design, research and development of new and enhanced current products in our wind sensor range. They include embedded software, electronic, physics, mechanical, automation and production engineering specialisms within the team.

The company is acquiring new customers and developing new markets for its products. It now seeks an experienced and qualified professional, with a design and test background, to join our Design team.

Working with experienced engineers across the department, the successful candidates will play a significant role in the timely delivery of embedded real-time software design for new and enhanced product ranges. An ability to develop a good understanding of the end user requirements is key to the success of this role. Additionally, the job holder will be expected to participate in the joint review of code and documentation produced by the software team.

Candidates should have experience in high reliability software design and verification. The successful candidates will also have good project management skills and customer awareness.

Knowledge and use of Assembly language and Embedded C is essential and familiarity with IAR design tools, ARM and TI MSP microcontrollers would be a significant advantage.

Role Specification

Job Title: Embedded Software  Engineer
Responsible to: Engineering Programme Manager
Key contacts: Engineering team members, Engineering Director, Production, Test, Quality, Sales
Overall Job Purpose:
  • Design, development, test and documentation of software embedded in FT products, based on specifications received from customers or in-house
  • Support of quality control and continuous improvement of released software and products to meet customer requirements and deadlines
  • Development and support of software for in-house production and test equipment

Main tasks and responsibilities:

  • Specify, develop, test and maintain embedded software and algorithms for the company’s products including processing and interface boards
  • Support the integration of software development into the Engineering design & development cycle and new product developments, together with other Engineering teams
  • Develop applications and support programs in high-level programming language (for instance VB.net or C#) for in-house production, calibration and test of products and software
  • Problem solve faults on returned boards and products for designated projects
  • Ensure that the quality and reliability of products and the integrity of the embedded software are maintained through the quality control of the software development cycle with documentation, reviews and configuration management (SourceSafe, Perforce)

Other Duties:

  • Attend relevant training to ensure duties are performed effectively
  • Comply with company’s equal opportunities and health and safety policies.
  • Other associated duties may be requested on occasion in line with the remit of the role

Person Specification

 

Essential Attributes

 

Desirable Attributes

 

 Education & Training

  • BSc or equivalent degree in related field
  • MSc or equivalent in a related field

 

 Skills, Ability  & Experience

  • Evidence of in-depth and practical industry experience in software design and software Q.A. control
  • Solid experience in design and test of high reliability code
  • In-depth knowledge of embedded C and C++
  • Familiarity with all aspects of Software Q.A.
  • Experience with software development and support for a high technology manufactured products
  • Experience of PC application development with C# or other high level .NET Visual Studio programming language
  • In-depth knowledge of electronic hardware, firmware and software.
  • Knowledge of integrated circuit interfacing and digital and analogue communication systems at a design level
  • Knowledge of RS232, RS485 and RS422 serial communications and I2C and SPI protocols
  • Experience in TI MSP Micro controllers and ARM micro controllers
  • Knowledge of the ASP.NET MVC framework and Microsoft SQL Server DB Management System
  • Familiarity with web technologies e.g. AJAX, JSON, JQuery and nHibernate
  • Project management skills

 

 Personal Qualities

  • Good attention to detail and accuracy
  • Capacity to develop good understanding of end user requirements
  • Strong customer awareness
  • Demonstrated ability to prioritise to meet tight timescales
  • Proven problem solving and communication skills
  • Flexibility to work as part of a multidisciplinary team or to work independently, as required.
  • Willing to travel overseas if required

Benefits and Rewards

 

Salary:

 

 Negotiable in relation to skills, knowledge and experience

Terms and Benefits :
  • Annual discretionary bonuses relating to Company and Employee performance
  • Discretionary Christmas Bonus
  • Non-contributory Pension Plan, 9% company contribution
  • Life Assurance Scheme
  • Private Health Care Plan
  • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
  • Recruitment Referral Bonus Scheme
  • Season ticket loan scheme
  • Subsidised gym membership
  • Childcare vouchers
  • Free breakfast, fresh fruit and snacks throughout the day.

 

Location:

 

Teddington, Middlesex

 

Hours:

 

40 hours a week

For more information contact Penny Hubbard on 020 8614 4797 or Email us.

Workshop Technicians

Role Summary

The company has grown fast over the last few years and is now expanding its production capacity to meet growing sales demand. It is an exciting time for the company and we currently need several new workshop technicians. Full training will be given for the varied duties within the role, as long as you have the required basic skills.

Role Specification

Job Title: Workshop Technician (Fixed Term)
Responsible to: Production Manager
Overall Job Purpose: Part of Production team to assemble and test products – starting with more basic tasks the role will be built up over time

 

Main tasks and responsibilities:

  • Assembly of electronic units.
  • Assembly of electronic sub-assemblies.
  • Assembly of mechanical sub-assemblies and parts.
  • Soldering wires.
  • Soldering of through hole and surface mount components.
  • Re-work of the above.
  • Preparation of assembled units for painting.
  • Preparation of assembled units for test.
  • Basic test verification of sub-assemblies and finished units.
  • Spray painting (using purpose built spray equipment).   

Other Duties:

  • Mechanical piece part inspection.
  • Goods inwards inspection.
  • Inspection of bare and assembled printed circuit boards.
  • Final inspection of finished units.
  • Assisting with kitting.
  • Stock keeping/taking.   
  • Covering for absent staff where appropriate.   

Note: This list is not exhaustive and other duties may be requested on occasion.

Person Specification

 

 Essential Attributes

 

Desirable Attributes

 

 Education & Training

  • 5 GCSEs or equivalent level
  • Maths and/or English GCSE or equivalent

 

 Skills, Ability  & Experience

  • Proven attention to detail and accuracy
  • Some knowledge of computers and pc applications
  • Good verbal and written communication skills
  • Proven ability to work on own initiative
  • Experience of working in a small to medium size manufacturing organisation
  • Knowledge of Excel and Word
  • Experience of mechanical/ electromechanical assembly

 

 Personal Qualities

  • Able to understand and work to deadlines
  • Flexible - willing to take on variety of tasks within the remit of the job
  • Self-motivated and responsible approach to standards of work
  • Good team worker
  • Ability to assess and prioritise tasks without close supervision
  • Willing to work additional hours to meet specific need if required in advance

Benefits and Rewards

Terms and Benefits :
  • Annual discretionary bonuses relating to Company and Employee performance
  • Discretionary Christmas Bonus
  • Non-contributory Pension Plan, 9% company contribution
  • Life Assurance Scheme
  • Private Health Care Plan
  • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
  • Recruitment Referral Bonus Scheme
  • Season ticket loan scheme
  • Subsidised gym membership
  • Childcare vouchers
  • Free breakfast, fresh fruit and snacks throughout the day.

 

Location:

 

Teddington, Middlesex

 

Hours:

 

40 hours a week

 

For more information contact Penny Hubbard on 020 8614 4797 or Email us.

Process Engineer

Role Summary

This is a new role, supporting the Production Manager. We are looking for a process and manufacturing professional, with electronics or electromechanical knowledge, good organisation skills, and solid, demonstrated practical experience in an engineering or electrical manufacturing environment.

The primary task will be focused on all aspects of the manufacturing processes, both internally and at sub-contractors, to drive process improvement, increase production capacity, raise design awareness within the production team and focus on cost reduction and best practice.

Role Specification

Job Title: Process Engineer
Responsible to: Production Manager
Key contacts: Production, Quality, Procurement, Engineering Design, , Key Suppliers
Overall Job Purpose:
  • Support the transfer of new products and equipment from Engineering to Production.
  • Use key performance indicators to drive production improvement and efficiency projects.
  • Implement a culture of lean manufacturing and continuous improvement.
  •   

    Main tasks and responsibilities:

    Work closely with the Production Manager and the Quality team to support and improve the production assembly and test processes:

    • Deliver implementation and application of structured problem solving and statistical analysis techniques including Lean / Six Sigma to FT processes.
    • Use production metrics, with a focus on yield and throughput, to drive continuous process improvement projects.
    • Use quality tools to record and investigate production issues (both internal and external/supplier) and ensure these are correctly logged, monitored and escalated where appropriate.
    • Create and maintain work instructions, training and improvement plans;
    • Work with operators to ensure adequate training is received and to promote best working practices.
    • Analyse process failure modes (p-FMEA), root causes and production downtime to recommend design reliability and efficiency improvements.
    • Work with Engineering to develop and maintain the calibration and maintenance system (with TPM & 5S methodology).
    • Provide Production requirements to Design Engineering when new equipment and production software is required.
    • Act as the Production point of contact for the Engineering Design team during the transfer of product upgrades, new products and equipment into production.

    Person Specification

     

    Essential Attributes

     

    Desirable Attributes

     

     Education & Training

    • Educated to HND/HNC level or equivalent in technical/ engineering subjects.
    • Engineering degree or BTEC or equivalent electronic qualifications

     

     Skills, Ability  & Experience

    • Electronics or electromechanical background
    • Demonstrated, in-depth practical experience in an engineering or manufacturing environment.
    • Strong problem solving skills
    • Experience with using quality tools
    • Knowledge of SPC & statistical methods
    • Experience of conducting internal audits
    • Able to carry out investigations and produce reports.
    • Can use Microsoft Office Products
    • Experience of low volume, high value engineering
    • Experience of Lean / Six Sigma / TPM or similar
    • Experience of measurement in a large test equipment environment
    • Auditor qualification
    • Experience of technical authoring
    • Knowledge of MRP systems

     

     Personal Qualities

    • Methodical and well organised approach
    • Attention to detail and follow through
    • Ability to communicate and influence at all levels in the organisation, both verbally and in writing
    • Team player
    • Flexible and adaptable to change
    • Willing to undertake training to improve and develop skills
    • Able to work under pressure and deliver to tight timescales on occasion

    Benefits and Rewards

     

    Salary:

     

     Negotiable in relation to skills, knowledge and experience

    Terms and Benefits :
    • Annual discretionary bonuses relating to Company and Employee performance
    • Discretionary Christmas Bonus
    • Non-contributory Pension Plan, 9% company contribution
    • Life Assurance Scheme
    • Private Health Care Plan
    • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
    • Recruitment Referral Bonus Scheme
    • Season ticket loan scheme
    • Subsidised gym membership
    • Childcare vouchers
    • Free breakfast, fresh fruit and snacks throughout the day.

     

    Location:

     

    Teddington, Middlesex

     

    Hours:

     

    40 hours a week

     

    For more information contact Penny Hubbard on 020 8614 4797 or Email us.

    Facilities Coordinator

    Role Summary

    The company has grown fast over the last few years and is now expanding its facilities to meet growing sales demand. It is an exciting time for the company and we currently need someone to be responsible for ensuring that services and processes for all onsite facilities are well managed to support the safe and efficient running of the operation. You will be accountable for managing contractors in a variety of services including building and security maintenance, health and safety and office moves.

    Your facilities experience will preferably have been in a manufacturing or engineering environment. Ideally you will be partly or fully qualified in the British Institute of Facilities Management (BIFM), plus relevant health & safety knowledge. Excellent teamwork and communication skills are vital to establish good ongoing relationships with suppliers and contractors. In addition you must be IT literate, especially in Excel and Word.

    Role Specification

    Job Title: Facilities Coordinator
    Key Contacts: Security Firm, Utilities companies (gas/electric, etc.), external contractors supplying maintenance provision, Health and Safety Consultants, Local Council

    Overall Job Purpose:   

    Responsible for the management of services and processes for all on site facilities to maintain a safe and efficient working environment. To coordinate and prioritise maintenance, security and facilities management.

     

    Main tasks and responsibilities:

    • Act as a first point of contact for all staff and external contractors regarding onsite facilities.
    • Respond appropriately to facilities emergencies or urgent issues as they arise and deal with the consequences
    • Ensure routine inspections carried out on site, including weekly/monthly/annual etc. maintenance and safety checks; maintain an accurate log of all regular checks undertaken
    • Generate a programme of work and gain the relevant approval where a regular check has indicated repairs or improvements required
    • Ensure statutory compliance as it applies to buildings, infrastructure and facilities management as well as health and safety requirements
    • Supervise and coordinate the work of contractors according to an agreed project plan, ensuring delivery on time, to specification and to budget
    • Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies
    • Manage the relationship with the Security Company and ensure that all security aspects are covered – safe access to the site and the buildings, alarms, security access, security cover out of hours etc.
    • Manage the relationship with the Cleaning contractors and ensure all areas are kept clean to the standards required, including the regular deep clean of relevant areas
    • Carry out accident and incident investigation/reporting when required, in line with Company policy and with the support of Departmental Managers
    • Ensure safe disposal of waste and recyclables through liaising with appropriate service providers
    • Support departments to prepare for audits in pursuit of ISO 9001 and 14001 compliance & implementation
        

    Other Duties:

    • One off project: help prepare and support ongoing work in improvement of updating of facilities at current and new premises
    • Assist with ad-hoc projects as directed.
    • Attend relevant training identified to ensure duties are performed efficiently
        

    Note: This job description is an accurate reflection of the duties of the post at the time of writing but will be changed from time to time to meet the changing requirements of the company

    Person Specification

     

     Essential Attributes

     

    Desirable Attributes

     

     Education & Training

    • Relevant and recent knowledge of health and safety and environment legislation
    • Educated to A level or equivalent

    • Qualification in British Institute of Facilities Management (BIFM)
    • Relevant Health & Safety qualification (IOSH / NEBOSH)

     

     Skills, Ability  & Experience

    • Proven ability to ensure facilities are maintained to support safe, efficient and secure running of all aspects of the operation
    • Experience in managing external suppliers for quality and timeliness of delivery
    • Experience of generating programmes of work that meet statutory and operational requirements
    • Excellent knowledge of MS Office (including Outlook, Word and Excel) in order to produce reports and maintain compliance

    • Advanced Excel skills

     

     Personal Qualities

    • Demonstrated strong interpersonal skills, including patience, tact and ability to influence at the right levels
    • Proven ability to manage challenging and sometimes conflicting priorities
    • Capable of delivering to tight deadlines
    • Excellent organisational and planning skills

    • Able to work out of hours if necessary
    • Willing to study for relevant qualifications

    Benefits and Rewards

    Terms and Benefits :
    • Annual discretionary bonuses relating to Company and Employee performance
    • Discretionary Christmas Bonus
    • Non-contributory Pension Plan, 9% company contribution
    • Life Assurance Scheme
    • Private Health Care Plan
    • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
    • Recruitment Referral Bonus Scheme
    • Season ticket loan scheme
    • Subsidised gym membership
    • Childcare vouchers
    • Free breakfast, fresh fruit and snacks throughout the day.

     

    Location:

     

    Teddington, Middlesex

     

    Hours:

     

    40 hours a week

     

    For more information contact Penny Hubbard on 020 8614 4797 or Email us.

    Customer Service Administrator

    Role Summary

    We are looking for a bright and enthusiastic person to join our Customer Service team and be responsible for the accurate and efficient processing of service orders (returned products). Your role will include data entry, telephone and email liaison with customers. You will also work closely with colleagues elsewhere in the business to ensure that valid returns are processed as quickly as possible.

    The ideal candidate will have excellent telephone and customer service skills, previous office experience and the ability to prioritise their own workload. You will be a confident communicator, both on the telephone and in person, and will have the ability to deal equally well with customers, suppliers and colleagues.

    In addition, you will have a solid working knowledge of MS Office Applications, especially Excel and Outlook. Previous experience of using an MRP or ERP system would be a distinct advantage, but is not essential and training will be provided if necessary. Attention to detail and accuracy are absolutely vital for this role and will be assessed at interview.

    Role Specification

    Job Title: Customer Service Administrator
    Department: Sales and Marketing
    Key Contacts: External: Customers and some suppliers
    Internal: Sales, Production, Engineering, and Despatch

    Overall Job Purpose:   

    To ensure the accurate and efficient processing of service orders (returns) and provide support and cover to the sales order processing team.

     

    Main tasks and responsibilities:

    • To administer the RMA (returns) process efficiently so that valid returns are processed as quickly as possible: Raise appropriate documentation ( Returns Material Authorisation (RMA) ); Ensure relevant documentation is accurately completed for Customs and Excise for all returns from overseas;
      Record data about returned sensors accurately in the Service and Repair system and supporting spreadsheet.
    • To work with Production to ensure that returns are prioritised in the correct way and that fault analysis is completed as required.
    • To ensure that warranty status of returns is correctly analysed and that service charges are levied where appropriate.
    • To ensure that FT only accepts customer orders that are contractually and technically compliant.
    • Processing of sales orders according to FT procedures using the on line MRP system (123 Insight): Ensure accurate order entry; Liaise with Production to ensure order dates can be met; Liaise with Engineering for product configuration changes and record through the system.
    • Liaise directly with customers by phone/email on returns and sales order progress.  

    Other Duties:

    • Cover for absent staff in the team within the remit of the job accountabilities.
    • Undertake ad hoc projects and administrative tasks that are relevant to the operation of the department.
    • Attend relevant training identified to ensure duties are performed efficiently.

    Note: This job description is an accurate reflection of the duties of the post at the time of writing but will be changed from time to time to meet the changing requirements of the company

    Person Specification

     

     Essential Attributes

     

    Desirable Attributes

     

     Education & Training

    • 5 + A to C level GCSE’s or equivalent
    • GSCE level minimum B grade or equivalent in English and Maths
    • Trained on MS Office applications
    • Excel trained to intermediate level

     

     Skills, Ability  & Experience

    • Good administration experience
    • Excellent attention to detail
    • Good telephone and customer service skills
    • Ability to communicate well with internal departments
    • Proven Excel and Outlook knowledge and experience
    • Good numerical skills
    • Accurate keyboard skills
    • Able to organise own workload
    • Proven customer service experience (either internal or external)
    • Experience of working in a sales, purchasing or administration environment

     

     Personal Qualities

    • Methodical, accurate and precise approach to work
    • Good timekeeper and able to meet deadlines.
    • Flexible approach to variety of duties
    • Willing to learn and interested in the product and the business
    • Ability to work in a team
    • Able to work 5 days Monday to Friday 

    Benefits and Rewards

    Terms and Benefits :
    • Annual discretionary bonuses relating to Company and Employee performance
    • Discretionary Christmas Bonus
    • Non-contributory Pension Plan, 9% company contribution
    • Life Assurance Scheme
    • Private Health Care Plan
    • 21 days holiday per annum increasing 1 day per year up to 24 days, plus all Bank and Public Holidays
    • Recruitment Referral Bonus Scheme
    • Season ticket loan scheme
    • Subsidised gym membership
    • Childcare vouchers
    • Free breakfast, fresh fruit and snacks throughout the day.

     

    Location:

     

    Teddington, Middlesex

     

    Hours:

     

    40 hours a week

     

    For more information contact Penny Hubbard on 020 8614 4797 or Email us.